Refund policy

RETURNS & REFUNDS

Change of Mind
OneOut Perfumes does not offer returns or refunds for change of mind.

This includes (but is not limited to):
- Personal preference
- Change of scent choice
- Ordering the wrong product
- Deciding you no longer want the item

Please choose carefully before purchasing.

Faulty, Damaged, or Incorrect Items
Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product:
- Is faulty or defective
- Is damaged during transit
- Is not as described
- Is not fit for its intended purpose

If your item arrives faulty or damaged, please contact us within 7 days of delivery and include:
- Your order number
- A brief description of the issue
- Clear photos where applicable

If the issue is confirmed, we will provide a refund or replacement in accordance with Australian Consumer Law.

Exclusions
We do not accept returns for:
- Used products (unless faulty)
- Damage caused by misuse, mishandling, or normal wear
- Changes in fragrance perception over time

Contact
For returns or refund enquiries, contact:
hello@oneoutperfumes.com.au

Legal Statement
This policy is provided in addition to your rights under Australian Consumer Law, which cannot be excluded.
This policy applies to purchases made from OneOut Perfumes (ABN 85 148 946 722).